- The personal data we collect about you
- How do we collect your personal data?
- How do we use your personal data?
- Changes of purpose
- Changes to our Privacy Notice
- Marketing communications
- Data Security
- Cookies
- Website third party links
- Sharing of personal data outside the UK
- Who we disclose personal data to
- How long is your personal data retained?
- Your legal rights regarding your personal data
- Questions
- What if I am still not satisfied?
• Identity Data including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier
• Contact Data including home address, email address and telephone numbers • Financial Data including banks statements, payment card details, savings, debts such as loans and credit cards, income & expenditure, employer & pension benefits, and other assets • Special Category Data specifically medical history • Transaction Data including payments made for products and services you have purchased from us • Technical Data including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access the Mortgage Advice Bureau website • Profile and Usage Data including purchases made by you, feedback and survey responses, and how you use our website, products and services • Marketing and Communications Data including your preferences in receiving marketing from us and our business partners and your communication preferences
• Direct interactions with an adviser in person, by post, phone (including call recordings and voicemail), email or otherwise when sourcing and applying for mortgage or protection products, processing Identity, Contact and Financial categories of personal data.
• Automated technologies or technical interactions with our website, via the customer portal, by using the web enquiry form or the Find A Mortgage function, processing Identity, Contact, Financial and Technical categories of personal data.
• Third parties or publicly available sources (processing Identity, Contact and Financial categories of personal data) such as:
• Estate agents with whom you may be interacting, but only with your consent;
• New home builders, as a legitimate interest of the builder in order to assess affordability for the property;
• Enquiries you may perform on third-party mortgage sourcing websites.
We use your personal data in the following circumstances and relying on the following lawful basis for processing:
|
Purpose / Activity |
Type(s) of data |
Lawful basis for processing |
|---|---|---|
|
To initially engage with you to discuss your requirements |
|
Consent |
|
To process and deliver your application for a mortgage or protection product |
|
Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interest (to recover debts due to us) |
|
To manage our relationship with you which will include:
|
|
Performance of a contract with you To comply with a legal obligation Necessary for our legitimate interest (to re-engage with you to review your existing mortgage / protection needs, and to maintain and improve customer service standards) |
|
To respond to case enquiries and input to & defend against complaints |
|
To comply with a legal obligation Necessary for our legitimate interest (to ensure that complains can be responded to accurately) |
|
To perform an affordability check for a property on behalf of an Estate Agent or New Home Builder |
|
Necessary for our legitimate interests and of the New Home Builder / Estate Agent (to ensure that a property is affordable before proceeding with the purchase process) |
|
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
To comply with a legal obligation Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
|
Necessary for our legitimate interests (to analyse customer usage, update our website, to develop our business and to inform our marketing strategy) |
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
You can opt-out of receiving these types of communications at any time by contacting our Compliance team at data.protection@mab.org.uk or by clicking on the relevant link in email communications you receive from us.
However please note that your personal information will not be passed to any third-party organisation for marketing purposes.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We also use standard contractual clauses approved by the European Commission in contracts with external suppliers in order to provide the same level of protection for personal data as it has in the EEA.
Your personal data may be shared with third parties for the following purposes:
|
Type of recipient |
Reason |
|---|---|
|
Within Mortgage Advice Bureau |
Depending on your requirements, it may be necessary to share your personal data with Mortgage Advice Bureau’s specialist product providers in order for suitably qualified advisers to source relevant products and services or to re-engage with existing clients |
|
Lenders and protection product suppliers |
To source and submit applications in order to conclude the contract for the mortgage / protection application and the ongoing servicing of these contracts. |
|
External suppliers |
Specialist IT system providers to facilitate the sourcing of products, to provide continuing advice, to inform you about relevant products and services, and to request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Mortgage Advice Bureau. |
|
Solicitors / Conveyancers |
To update the firm of solicitors / conveyancers with whom you are interacting about the progress of your application and confirm your identity / proof of deposit |
|
Estate agents / new home builders |
To update the firm of mortgage / protection advisers, estate agents and home builders with whom you are interacting about the results of affordability checks and progress of your application. |
|
Licensed Credit Agencies |
For the purposes of confirming your identity to comply with Anti Money Laundering requirements ( TransUnion data processing information can be found in the privacy notice on the www.callcredit.co.uk website); to perform a credit assessment to assess your eligibility; as part of an application request for a Lenders Decision In Principle; and to perform a credit assessment with your consent as part of a full application. |
|
Regulators |
Sharing of information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity and comply with Anti Money Laundering legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities. |
|
Others |
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. |
These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Mortgage Advice Bureau instructions.
We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:
|
Purpose of processing |
Retention |
|---|---|
|
Successful mortgage / protection applications |
For the full mortgage or protection policy term plus a further 6 years, or for a period of 30 years for historical cases if the original term is not recorded |
|
Withdrawn, stalled, incomplete and failed mortgage/ protection applications |
2 years from the date the latest application was started, or 6 years from the application submitted date if application was submitted and subsequently rejected |
|
Client Portal accounts |
2 years from the date of last login if not proceeded to full application |
|
Affordability assessments for new build property |
2 years from Decision In Principle if affordability check does not proceed to a full mortgage application |
|
Enquiry data obtained from third parties (Estate Agents, websites) that do not result in an application for a mortgage / protection product |
2 years from the date the lead was received from the Introducer |
After these retention periods if there is no other on-going client relationship your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.
You have the right to:
If you are not satisfied with how the Mortgage Advice Bureau has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom.